FAQs
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Non-Emergency Medical Transportation (NEMT) is a service that provides transportation for individuals who need to travel to medical appointments but do not require urgent medical attention during the ride. This service is designed to accommodate those with special needs, such as mobility issues or medical equipment, that regular transportation options might not support. NEMT ensures that individuals have access to necessary medical care while offering a safe and comfortable travel experience.
Yes, absolutely! You’re welcome to use your own manual or electric wheelchair. Alternatively, VIPCARE can provide a comfortable wheelchair for your ride. If you need us to provide a wheelchair or any other accommodations, please inform our dispatcher when scheduling your appointment.
VIPCARE operates 24/7, including holidays, all year round. Our professional and courteous dispatchers are available by phone at any time. Our drivers and vehicles are always ready to meet your transportation needs whenever you require them.
We accept cash (Zelle/Cashapp), major credit cards. Payments are due at the time of transportation unless you’ve made prior arrangements with our dispatcher.
We recommend providing at least 24 hours’ notice to ensure your transportation is confirmed. However, we can also accommodate requests within 2-3 hours of your call.
Yes, we do! Our goal is to provide safe and reliable transportation from point A to point B, no matter the distance, including coast to coast. Please be aware that our rates are based on trip mileage, and trips exceeding 50 miles will incur a long-distance surcharge.
Yes, we do! We specialize in bariatric transportation and provide 24” wheelchairs and stretchers designed for the comfort and support of patients of all sizes.
We offer comprehensive "door-to-door" and "bed-to-bed" services tailored to your specific needs. Our drivers are prepared to assist you from your location to a wheelchair, and once at your destination, they will inform the appropriate personnel and ensure you are checked in and safely situated.
If you need return transportation but don't know the pickup time, our drivers will leave a business card with the office staff and ask them to call us 30 minutes before your appointment ends. If you would like the driver to stay for the entire duration of your appointment, please make this request when booking so we can arrange for the necessary accommodations.
We use high-quality equipment from trusted brands such as Stryker, Ferno, Drive, and Medline. These brands are widely recognized in the industry and are also used by local fire departments and EMS for their reliability and performance.
Absolutely! If Non-Emergency Medical Transportation (NEMT) isn't a commonly used benefit of your insurance plan, contact your insurer to request a pre-authorization letter. Once you have the letter, email it to us along with your trip details to schedule your service. If you're unable to obtain pre-authorization, we also accept private payments via credit card or cash and will provide a detailed invoice for Health Savings Plan reimbursements.
Absolutely! Your caregiver or family member is welcome to accompany you. We are also happy to accommodate your service animal. There is no extra charge for additional passengers or service animals, but please note that our vans have one extra seat, so we can only accommodate up to two passengers along with you.
Absolutely! We can transport you to a variety of destinations, from physical therapy sessions to a grandchild’s graduation party. If your visit does not have a set end time, you can call us when you're ready to leave. Alternatively, for an additional fee, you can request that our driver stay on site to ensure you have a ride as soon as you're ready to go.
Yes, we have service agreements with most providers in the area. When scheduling your next appointment or when being discharged from a facility, inquire about any available options for covering the cost of transportation with VIPCARE.
Yes, we do! We specialize in stretcher transportation for patients who are bed-ridden, recently post-surgery, unable to sit in a wheelchair, or immobile for any reason. Each stretcher service includes a minimum of a 2-person crew to ensure both safety and comfort throughout the journey.
Absolutely! We are pleased to provide door-to-door services. Our specialties include bariatric and stretcher transportation, both of which are handled with our door-to-door approach. Regardless of mobility, our friendly and experienced drivers will assist you or your loved one from your home to your appointment, ensuring timely and supportive service every step of the way.
Yes, all our drivers are CPR-certified, and first aid trained to ensure the highest level of safety for your loved one. In addition, they undergo training in patient and elder sensitivity, as well as defensive driving, to provide compassionate and secure transportation.
Yes, we prioritize safety in every aspect of our operations. All employees undergo drug testing, and we maintain a smoke-free and alcohol-free environment to ensure the highest level of safety and professionalism.
We use advanced vehicle monitoring systems to always ensure patient safety. Our vehicles are equipped with comprehensive driver-monitoring technology that tracks speed, braking, acceleration, and other crucial factors to maintain high safety standards.
